Responsibilities:

• Perform Plant inspections on failed engines to diagnose the root cause of failure and if it is warrantable.
• Transfer parts into and out of warranty inventory as they are received, and inspections are completed.
• Inspect returned parts for cause of failure.
• Return failed purchased parts to the supplier to receive warranty credit.
• Upload analysis documents and pictures to the warranty claim.
• Support reclaim process when engines are reclaimable.
• Work with the Warranty Manager to prioritize the order of inspections.
• Responsible for initiating claims and handling customer facing communication.
• All other duties as assigned.

Qualifications:

• Experience in engine repair or a related technical field.
• Proven experience diagnosing and troubleshooting engine problems.
• Strong understanding of internal combustion engine principles and operation.
• Familiarity with various engine types (e.g., gasoline, diesel) is a plus.
• Experience using diagnostic tools and equipment for engine repair
• Excellent communication skills, both written and verbal, to effectively communicate with customers and internal teams.
• Ability to explain technical information in a clear and understandable way to non-technical customers.
• Patience and empathy to handle customer concerns and frustrations professionally.

Work Environment/Physical demand:

Fast-paced, hands-on manufacturing setting. The environment on the shop floor is usually loud, hot and humid in the summer months and involves standing on cement floors with exposure to chemicals and metal particles. PPE required on manufacturing floor at all times. Will also spend time operating computer and software systems to handle warranty claims and documentation.

Benefits:

Reviva offers a comprehensive benefits package to all full time employees including health, vision and dental insurance. A completely FREE onsite health clinic, 401k options plus a company paid match, PTO/vacation options, Holiday pay, short term disability, life insurance, and employee assistance programs. Please contact HR to learn more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.